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Authenfitplus
FAQ

Frequently asked questions.

Everything consumers and brands typically want to know.

For Consumers

What is an authentication code and where do I find it?+

It's a unique alphanumeric code printed on every Authenfitplus-protected product — usually under the label, on the seal, or inside the cap.

What should I do if my product shows "Suspicious"?+

Do not consume the product. Submit a complaint with photos through our feedback page. The brand will follow up directly.

Is my phone number stored or shared?+

Your number is hashed and never shared. We only use it to detect duplicate scans and protect you from fakes.

Can I verify the same product again?+

The first scan records the verification. Any subsequent scan by a different mobile number will be flagged as suspicious.

Do I need to create an account?+

No. Verification is anonymous — just a code and an OTP.

For Brands

How are unique codes generated?+

We generate cryptographically random codes per unit or per batch and ship them to your printing partner in any format you need.

Can I integrate this with my existing packaging process?+

Yes. Codes can be applied as stickers, printed directly, or laser-etched. We work with your printer.

What happens when a complaint is submitted?+

Your admin dashboard logs the complaint, and a Telegram alert is fired instantly with photo evidence and seller details.

How long does it take to onboard a brand?+

Typical setup is 7–14 days from contract to first batch of protected units shipping.

Do you offer API access?+

Yes, on the Enterprise plan. You can pull scan and complaint data into your own BI stack.

Still have a question?

Reach out — we usually respond within a few hours.

Contact us →